AnyTransactions


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Wouldn’t You Like Technology that Doesn’t Require You to Start Over?

AnyTransaction's integrated development tool platform automates voice interface application development, provides for low cost application maintenance and maintains the flexibility to incorporate the best of breed support technologies of others, such as Nuance - a leader in voice recognition technology.

Key advantages of AnyTransactions’ VIA Technology are:

Non-intrusive to customers' existing I/T systems
Fast application deployments
High ROIs and quick economic paybacks for its customers

Components of the VIA Technology platform include code generation tools, an application management and customer reporting system, call transfer modules, a reusable library of speech objects that are both general purpose and solution specific, and a speech grammar management system that enables inexpensive building and maintenance of speech recognition grammars. The technology platform is based on object oriented Java, and includes custom utilities, custom data acquisition and transformation layers.

The VIA Technology is used in combination with AnyTransactions' Delivery Method to create highly customized voice interface applications with a minimum of project resources - for both customer personnel and for AnyTransactions. Workflow dialog flows are turned into standard, and open, Java objects, which in turn are connected with a customer’s existing web system for input, output and grammar management.

The resulting customer application is then put through a testing process, including elements of grammar tuning, navigation prompt tuning, and end to end verification of successful transaction completion against a set of use cases. Voice applications are typically launched in a phased manner, allowing AnyTransactions and its customers to learn from early usage and feedback as a way to perfect whatever uniqueness may exist within a customer specific environment.

Ultimately our customers have a voice-based self-service system that is capable of handling 25-50% of all call center transactions, and nearly 100% of certain distributed enterprise transactions (time reporting, service force automation, etc.).