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Time Reporting Pain
Companies managing large number of hourly and billable employees are faced with a myriad of problems pertaining to the weekly reporting of hours for payroll and customer billing purposes. Problems include:
- Difficulty of getting 100% of time entries on time each week
- Burdensome and manual operation of collecting, tracking and confirming confidential and time sensitive hour information from employees in multiple locations and restricted access to personal computers
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Solution Overview
AnyTransactions can design, build and manage a customized time reporting solution that extends your present business system (whether it is web, mainframe, database, or a client server system) directly to your employee or supervisor via the telephone. Your employee/supervisor can speak to your system and it listens and speaks back. This customized Voice Interface Application (VIA) can automate:
- Authentication of person reporting hours
- Routine reporting of hours worked in any format your system requests.
With well designed voice interface applications, your present "employee to supervisor to back office to system" process becomes a "employee to system" self-service experience. VIAs are intended to work seamlessly with your existing systems - aiming to reduce human involvement for 95-100% of your time reports.
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Solution Architecture
AnyTransactions solution architecture extends your present systems and business processes. It is non-intrusive to your present IT solutions and all transactions will in fact be processed through your present systems.
Employees/supervisors reporting time typically dial directly into the AnyTransactions voice applications hosting center. The customer VIA speaks and listens to the caller thereby completing the time reporting transaction. The transfer of information to and from the employee/supervisor is managed in real time through the VIA to the company’s present back-end system(s)-ensuring that a completed transaction is fully captured just as if it had been typed in by your back office department.
There is no requirement for special hardware, software or systems to be built into the existing IT systems. The AnyTransactions solution is customized to your system and hosted so that no additional IT resources are required.
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Benefits
The AnyTransactions solution provides many benefits including:
- Minimal start-up costs - in most cases less than $75,000
- Rapid project completion/installation - typical project is 90 days from signed contract to application deployment
- High ROI (outlined in "Savings" section) due to reduced personnel costs
- 365x24x7 availability of VIA applications
- Reduces impact of weekly manual processing of high volume of time card collections, data entry and error resolution
- AnyTransactions pricing structure allows its customers to add voice lines as their savings pay for the service
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