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 Wouldn't You Love to See a Real ROI for a Technology Investment? The days of "if we build it, they will come" technology solutions are over. Today's businesses demand quantifiable payback on any funds extended for technology projects. Successful IT projects decrease the cost of doing business while improving customer service.
AnyTransactions focuses its voice applications solutions on areas in which your company can achieve a measurable return on investment (ROI). Solutions such as automating repetitive non-revenue producing call requests (order status, catalog order) and offering customers or employees an automated self-service option will reduce the number of service representatives required by the company to service these types of telephone calls today.
AnyTransactions can design, build and manage a customized solution that extends your present business (whether it is a web, mainframe, database, or client server system) directly to your customer (or employee) via the telephone. They can speak to your system and it listens, transacts and speaks back in a user-friendly manner.
With well-designed voice interface applications (VIAs), your present "customer to employee to system" process becomes a "customer to system" self-service experience. VIAs are intended to work seamlessly with your existing systems.
AnyTransactions solution architecture extends your present systems and business processes. It is non-intrusive to your present IT solutions and all transactions will in fact be processed through your present systems.
There is no requirement for special hardware, software or systems to be built into the existing IT systems. The AnyTransactions solution is customized to your system and hosted so that no additional IT resources are required. General Benefits
The AnyTransactions solution provides many benefits including:- Minimal start-up costs - in most cases less than $75,000
- Rapid project completion/installation - typical project is 90 days from signed contract to application deployment
- High ROI (outlined in "Savings" section) due to reduced personnel costs
- Increased self-service availability to 365x24x7 for customers or employees in the field
- AnyTransactions pricing structure allows its customers to add voice application capacity as their savings pay for the service
We invite you to examine several customer solution illustrations that will provide you with a detailed understanding of an AnyTransactions solution in your industry and the measurable ROI generated by the solution. Solution Illustrations:
Catalog Sales
Call Centers
Field Force Automation
Time Reporting Applications |
