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ROI Assumptions and Analysis:
- Total set-up fees and voice prompt recordings = $60,000
- 1 Voice port replaces 1 full time equivalent person
- Full time equivalent person loaded compensation of $40,000/year
- Customer begins with 7 ports and increases to 30 ports by year 5
- Voice port fee = $500/month/port
- Application maintenance fee = $1,500/month
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Five-Year View of Expenses and Savings:
| | Year 0 | Year 1 | Year 2 | Year 3 | Year 4 | Year 5 |
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| Voice Ports | | 5 | 9 | 12 | 12 | 12 |
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| Call Penetration | | 10% | 18% | 24% | 25% | 25% |
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| Setup | (60,000) | | | | | |
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| Voice Port Fees | | (30,000) | (54,000) | (72,000) | (72,000) | (72,000) |
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| Application Maintenance | | (18,000) | (18,000) | (18,000) | (18,000) | (18,000) |
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| FTE Savings | | 200,000 | 360,000 | 480,000 | 480,000 | 480,000 |
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| Net Cash Flows | ($60,000) | $152,000 | $288,000 | $390,000 | $390,000 | $390,000 |
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Measurable ROI:
| Return on Investment | 317% |
| Payback in Months | 4.74 |
| Year Two Cash Flow Improvement | $288,000 |
| Year Five Cash Flow Improvement | $390,000 |
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