AnyTransactions


	OVERVIEW SAVINGS DEMO PDF

Wouldn’t You Love to See a Real ROI for a Call Center Technology Investment?

AnyTransactions focuses its voice applications solutions on areas where call centers can achieve a measurable return on investment. Solutions such as automating repetitive non-revenue producing call requests (order status, password resets, inventory availability) and offering call center customers a self –service option to reduce the number of call representatives required by the company.

Call Center Pain
Today's call centers are under intense pressure to cut costs yet maintain high levels of customer service. Whether or not you are managing a 10-seat call center or a 500-seat call center the pain often can be summarized as follows:

High cost of call center personnel; not only in direct compensation but also including benefits and insurance and the real costs of turnover, training and equipment and space for employees.
Difficulty in economically staffing non-peak hours or off hours
Difficulty in economically staffing peak hours without long customer wait times
Difficulty in staffing call centers 365 days per year, 24 hours per day, 7 days per week in a world where customers call at all hours of every day
High number of non-revenue producing (order status, password resets, part availability) calls preventing the best, most profitable use of call center agents

Solution Overview
AnyTransactions can design, build and manage a customized call center solution that extends your present business system (whether it is a web, mainframe, database, or client server system) directly to your customer via the telephone. You can speak to your system and it listens and speaks back. This customized Voice Interface Application (VIA) automates:

End to end customer service transactions from new and repeat customers; and
Customer service inquiry processes such as order status, inventory availability, password resets, etc.

With well designed voice interface applications, your present "customer to employee to system" process becomes a "customer to system" self-service experience. VIAs are intended to work seamlessly with your existing call center personnel and systems - aiming to reduce human involvement for 20-40% of your calls.

Solution Architecture
AnyTransactions solution architecture extends your present systems and business processes. It is non-intrusive to your present IT solutions and all transactions will in fact be processed through your present systems.

Call center customers are sent from your switch or IVR through the public or private phone network to the AnyTransactions voice applications hosting center. The customer VIA speaks and listens to the caller thereby completing the transaction or fulfilling the customer request. The transfer of information to and from the customer is managed in real time through the VIA to the call center’s present back-end system(s)—ensuring that a completed transaction is fully captured just as if it had been typed in by your employee as he/she talked to your customer.

There is no requirement for special hardware, software or systems to be built into the existing IT systems. The AnyTransactions solution is customized to your system and hosted so that no additional IT resources are required

Benefits
The AnyTransactions solution provides many benefits including:

Minimal start-up costs - in most cases less than $75,000
Rapid project completion/installation - typical project is 90 days from signed contract to application deployment
High ROI (outlined in "Savings" section) due to reduced personnel costs
365x24x7 availability of customer service for selected VIA applications
AnyTransactions systems can be selectively deployed to reduce impact of peak call times or cover non-peak or off-hour portions of the week.
AnyTransactions systems can be selectively deployed to automate routine, repetitive call center functions allowing your agents to increase the percentage of high value calls handled.
AnyTransactions pricing structure allows its customers to add voice lines as their savings pay for the service