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AnyTransactions provides an integrated suite of application monitoring for the voice applications it designs and builds. Using an open systems application management platform customized for voice by AnyTransactions, the following elements of voice application management are provided:

1. Application Start/stop
2. Speech systems resource management
3. Speech Recognition Logging and Record-keeping
4. Recognition and logging of warning and emergency conditions.
5. Automatic recovery scripts or Notification (email, phone, pager) based on escalation procedures defined with customer.
6. Speech Recognition error debug tool (web-based tool for searching and reviewing logs, and through recording of user utterances)
7. Statistics and reporting on transactions (successful, incomplete, point of failure, type of transaction, state of transaction, etc.)

These services are provided under an annual service contract

With a Managed Solution deployment, AnyTransactions specifies the voice application production hardware, software platform and telephony requirements for its customer to supply. AnyTransactions pre-tests and installs the production hardware and software configuration at the customer designated hosting site. Customer is responsible for providing:

1. Voice T1 trunk(s) and associated LD phone numbers
2. Power with adequate UPS protection
3. Internet connectivity Operations (including physical system monitoring, remote hands for AnyTransactions support service)
4. Firewall (including VPN connectivity for AnyTransactions management support system)
5. Tape back-up devices and operational support for loading/retrieving tapes
6. Hardware maintenance contracts

AnyTransactions installs a systems management platform capable of providing systems and application monitoring features:

1. 7x24 Voice Applications Systems monitoring
2. Monitoring and active response and resolution service at voice system (Nuance and Dialogic resources) level and at voice application level
3. Nuance and Dialogic software/firmware support
4. Software updates and upgrades are provided as available, pre-tested and ready for production
5. Systems management for voice applications (problem, change and capacity planning)
6. Operations Meetings to review results and planned actions (software changes, system capacity requirements and commitments from customer, etc.) for system. In the first 30 days these meetings are weekly or bi-weekly. After that they are typically held monthly.

These services are provided under an annual service contract.