The VIA Technology
The Company’s integrated development tool platform automates voice interface application development, provides for low cost application maintenance and maintains the flexibility to incorporate the best of breed support technologies of others, such as Nuance - a leader in voice recognition technology.
Key advantages of AnyTransactions' VIA Technology are:
- Non-intrusive to customers’ existing IT systems
- Fast application deployments
- High ROIs and quick economic paybacks for its customers
Components of the VIA Technology platform include code generation tools, an application management and customer reporting system, call transfer modules, a reusable library of speech objects that are both general purpose and solution specific, and a speech grammar management system that enables building and maintaining speech recognition grammars on an ongoing basis economically. The technology platform is based on object oriented Java, and includes custom utilities, custom data acquisition and transformation layers.
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Voice-based self-service of customer service inquiries and most order management call flows lead to ROIs in excess of 100% |
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Voice-based self-service can move additional call volume from the phone to your web site |
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Voice-based information interaction improves the productivity of untethered sales and service technicians |
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Voice-based time card entry provides convenient and cost effective way to capture 100% of time cards all the time |
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